At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups

Job Purpose:

To provide exceptional customer service and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member's profile and by providing accurate advice regarding risk and cover. Retention of clients from all platforms, saving intended cancellations.

Qualifications and Experience:

Matric Certificate
FAIS credits on NQF level 4/5, as per FSCA legislative requirements
RE5 (Representative)
Knowledge of insurance products and saves structure will be beneficial.

Experience:

At least 3-4 years proven non-life insurance retentions experience in a Brokerage contact centre.

 

Knowledge and Skills:

Computer literate (MS Office)
Attention to detail
Customer Service skills
Excellent communication skills
Interpersonal skills
Negotiation skills
Persuasion skills
Analytical thinking
Problem solver