Job Purpose

To provide exceptional customer service and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member's profile and by providing accurate advice regarding risk and cover.

Job Outputs:

Policy administration
Upselling on existing business
Claims support and administration
Retention of policies and customers

Qualifications and Experience

Grade 12
FAIS credits on NQF level 4, as per FSCA legislative requirements
RE5 (Representative)
2 years proven Short term Insurance Underwriting experience

Knowledge and Skills

Computer literate (MS Office)
Attention to detail
Customer Service skills
Excellent communication skills
Interpersonal skills
Negotiation skills